London Rock Tours > Terms & Conditions
Terms & Conditions
1 ‘London Rock Tours’ is the trading name of Access All Areas (GB) Ltd.
2 A full description of our products and pricing is found on the relevant pages of this website. Please note that while every attempt is made to operate the tours according to any published itinerary, we reserve the right to change the departure and return points, operations times, type of vehicle and the itinerary without notice subject to local traffic conditions on the day of operation or for any other unspecified reason.
3 Bookings made through third party agents are subject to the terms and conditions of that agent. Access All Areas (GB) Ltd accepts no responsibility for inaccurate information concerning the operation of London rock heritage tours that might be given by a third party agent.
5 Refund / Cancelation Policy. You may cancel a booking on a regular scheduled tour any time up to 72 hours without penalty. Thereafter, any refunds or changes in date for the tour are made at the discretion of Access All Areas (GB) Ltd. In the case of group bookings (8 persons or above), cancellation can be made up to 72 hours prior to the date of operation with10% of your payment retained for administrative charges.
6 It is your responsibility to be at the departure point at the time necessary to join the tour. In the event of your not being at the point of departure by the allotted time you will be regarded as a ‘no-show’ and lose your payment in full. No refunds will be given. Should you arrive at the departure point late and decide to try to catch up with the tour on route, this is the individual’s responsibility and Access All Areas (GB) Ltd will not be responsible for any costs you incur.
7 Lost or damaged items: should you lose an item on the tour, every attempt will be made to return this to you but no claim can be made on Access All Areas (GB) ltd in respect of any loss.
8 All tour participants explicitly agree to follow any advice or instruction given to them by the tour director or guide. This particularly appertains to those times when you are off the tour coach and Access All Areas (GB) ltd accepts no responsibility for any injuries sustained in any road traffic accident. This particularly applies to the Abbey Road pedestrian crossing.
9 We reserve the right to ask any tour participant to leave the tour at any time should their behaviour of that individual be adjudged to be detrimental to the enjoyment of the tour by other passengers.
10 For any queries, or in the event of complaints, contact us on firstname.lastname@example.org or by writing to us at Mayfield House, 10 School Road, Wooburn Green, Bucks HP10 0HF, UK. Tel. +44 (0)7971 296 352. All correspondence will be answered within 24 hours.